Objectives and achievements

In 2024, we again delivered a record-breaking work package. It increased by 22% compared to 2023. We are proud to have expanded grid capacity by almost 2,000 MVA. We also created almost 500 MW of additional capacity through our flex solutions. Despite the shortage of transmission capacity in particular, we managed to connect 67% of standard connections for low-volume consumers on time in 2024. Unfortunately, we did not meet all our targets. For example, the annual outage duration exceeded our target by 5 minutes, and we had more security incidents leading to absenteeism last year. While we successfully attracted scarce technical talent, retaining staff proved challenging. 

We are making significant investments to expand our networks. In close coordination with TenneT, we ensure that substations are ready as soon as TenneT completes its upgrades, allowing us to deliver electricity to customers immediately. In 2024, we built 1,920 MVA of grid capacity, reinforcing our commitment to a reliable electricity supply. However, despite these efforts, the average annual outage duration reached 22.5 minutes, exceeding our target of 17.5 minutes. This was partly due to several prolonged outages and high water levels in the spring, which caused disruptions in the MV grid.

Even with record network expansion, market demand for even faster growth continues to rise. Our waiting lists keep growing due to increasing energy needs, leaving many high-volume customers waiting years for the additional capacity they require. For those customers we can supply, we aim to connect them within their desired time frame. In 2024, this was the case for 67% of low-volume consumers.

In 2024, Enexis’ Lost Time Injury Frequency (LTIF) was 1.1, slightly above our target of 1. The LTIF for contractors was 2.2 and was above our target of 2. We welcomed a net total of 143 new technical colleagues, and our Enexis Net Promoter Score (ENPS) remained the same. The growth of our work package and our expanding organisation has resulted in higher costs, compounded by material and service shortages. By working efficiently, we can maximise the work we deliver to our customers while keeping cost increases to a minimum. This helps us to keep energy as affordable as possible.

Looking ahead to 2025, we have set ambitious goals. Our planned work package will rise to €1.8 billion, an increase of 22%. We remain committed to recruiting new colleagues, focusing on technical and ICT staff. In 2025 we expect to add 1,200 MVA of grid capacity. This target is below our target for 2024 because projects are delayed due to long licensing processes. The target however still exceeds our strategic target of 1,000 MVA. We are also committed to using the current electricity grid better by applying flexible solutions. By 2025, we expect to unlock 500 MW of additional capacity from the existing grid – without compromising reliability or safety. We will maintain our commitment to connect customers on time in 2025. Customers will receive clear and transparent information about their expected connection date, and we will consider their preferred timelines when scheduling work. Finally, we will continue making a sustainable impact, including CO₂ reductions and a strong focus on diversity in management positions.