S4 Consumers and end users

Enexis’ core task is to provide energy for all. Demand and supply of electricity have increased significantly in recent years. Vehicles are increasingly electric, more households are opting for electric cooking and heat pumps; and factories are switching to electric production processes. In addition, the number of solar and wind parks is growing rapidly, and homeowners and businesses are installing solar panels on their roofs.

The electricity grid is congested. Access to the grid can no longer be taken for granted. Despite our intensive efforts to expand the grid, this is insufficient to meet the requested capacity. As a result, grid congestion, waiting lists, and long lead times have emerged. In our service area, households, small business customers (low-volume consumers), and large business customers (high-volume consumers) are all experiencing the consequences of this. ^{(ESRS S4 para 10 en 10a)} That is why we are communicating increasingly proactively with customers about connection lead times, grid congestion, and waiting lists.

In addition, Enexis identifies impacts related to grid reliability and energy affordability. These have also come under pressure due to a substantial increase in demand, with labour and material availability not improving and prices rising.

Social	Impact, risk or opportunity	Value chain	Time frame
Material topic
Information-related impacts for consumers and/or end-users Access to (quality) information	Access to the grid Actual negative impact: Uncertainty for our customers, end users and society arises when Enexis cannot provide a clear course of action. This can lead to delayed or postponed investments, jeopardising societal sustainability and the energy transition.
Social inclusion for consumers and end-users Access to products and services	Reliability Potential negative impact: Increased strain on our electricity grid increases the likelihood of major energy supply disruptions.
	Affordability Actual negative impact: An increase in grid tariffs, combined with other factors, could put pressure on our customers' disposable income.
	Access to the grid Actual negative impact: Large business customers face long delays in obtaining connections or transmission capacity, preventing them from starting up, expanding or transitioning to sustainable operations.
	Access to the grid Actual negative impact: Small customers have to wait longer for new connections or upgrades due to shortages of staff, materials or network capacity.
	Reliability Actual positive impact: Our customers can count on a reliable energy grid.

Our consumers and end users

Enexis has identified two key groups of affected stakeholders among consumers and end users in the downstream value chain.^{(SBM-3 ESRS S4 10(a))}

• Households and small business customers, or low-volume consumers with electricity connections up to and including 3x80 amperes and/or gas connections up to and including 40 m³/h.

• Large business customers or high-volume consumers with electricity connections exceeding 3 x 80 amperes and/or gas connections exceeding 40 m/h.

The above groups essentially represent all customers in Enexis’ service area. All these customers are entitled to access to energy^{(Elektriciteitswet 1998, para 23 (1))} and a reliable grid. Enexis is legally obliged to ensure grid reliability. ^{(Elektriciteitswet 1998, artikel 16 (1b)} We are also obliged to provide a connection to anyone who requests one^{(Elektriciteitswet 1998, artikel 23 (1)} within the time limits set by the Dutch Authority for Consumers and Markets (ACM).

Although these groups include all our customers – those with an electricity and/or gas connection – our grid access impacts are mainly on the electricity grid. Our impacts on reliability and affordability apply to both the electricity grid and the gas network.