An advanced digital infrastructure is essential for carrying out our physical infrastructure work more accurately, predictably, and efficiently. It enables us to further optimise the use of our grid, allowing us to deliver more work at lower cost and with fewer risks. This is why Enexis is firmly committed to adopting new digital technologies.
Digitalisation represents a fundamental shift in how we think, work, and create value. It requires innovation, collaboration, and continuous improvement across the entire organisation. A key step in this development was the establishment of the Digital department, formed by merging the former ICT and Data & Digitalisation departments. This enables us to steer digitalisation centrally, which is a crucial precondition for becoming an effective digital organisation.
Data
High-quality data is essential for both current and future operations. Digitalisation is not only about collecting data, but also about using it intelligently to support decision-making, improve business processes, and serve customers as effectively as possible. At the same time, sharing data with customers, public authorities, and partners involved in the energy transition is becoming increasingly important, always within the applicable legal frameworks.
Technologies
At Enexis, the digitalisation process involves a range of techniques and technologies, with artificial intelligence (AI) and extended reality (XR) leading the way.
Artificial intelligence
The rapid development of AI is fundamentally changing the way we work. That is why we actively equip our colleagues with the tools and skills they need to use AI effectively. Around 1,700 colleagues have now received training in working with AI. Feedback has been positive, with office-based colleagues in particular increasingly integrating AI into their daily work. Each month, around 3,500 colleagues use Enexis Chat, our shielded internal alternative to ChatGPT.
The use of complex algorithms enables us to do things that were previously impossible. It provides new insights that enhance decision-making. It makes our work more effective and efficient. Here are some of the ways in which AI adds value to our operations:
-
We prevent damage to cables and pipelines caused by third-party excavation work. Each year, we assess the risks to our assets from external excavation activities around 350,000 times.
-
We predict peak loads at grid locations with high demand. This enables more controlled congestion management. To this end, we generate more than 1,500 forecasts each day.
-
We automate repetitive processes more and more, such as invoice processing. AI is also used to check the completeness of applications, for example in the context of social prioritisation.
Enexis applies AI responsibly and with due care. We currently operate 33 AI systems. All of these have undergone a risk assessment in line with the European AI Regulation. In addition, we established a Digital Ethics Advisory Committee for AI ethics and appointed an ethics officer this year. These measures ensure that our digital applications are developed and used responsibly.
Extended reality
For Enexis, extended reality is a powerful tool for bridging the digital and physical worlds. XR includes technologies such as virtual reality (VR), augmented reality (AR), and mixed reality (MR), enabling users to interact with digital information in real-world environments. These technologies create significant opportunities for both our employees and our customers. In 2025, many employees gained their first experience with XR. For example, they used a new VR-based learning tool to explore the grid, providing new colleagues with a virtual tour and helping them become familiar with grid components more quickly. In addition, a VR module was developed in collaboration with Health, Safety, and Environment (HSE). This allows employees to safely experience the impact of a short circuit, helping them to translate safety awareness into daily practice.
To meet the growing demand for XR products and learning solutions, a dedicated XR team has been established with employees from various departments. This expert team develops new learning tools and innovations for our employees and other stakeholders. The XR team has already taken the first steps toward close collaboration with other grid operators to share experiences and products across the sector. Enexis will continue to invest in XR products and learning solutions in the coming period, so that we can apply them more broadly throughout the organization.
Working with other grid operators
Wherever possible, we address the challenges of the energy transition together with other regional grid operators and TenneT. Exchanging data and information is essential in this cooperation. In the coming years, we will therefore develop an increasing number of shared data products. One example is the national capacity maps, which will be expanded to include transmission capacity, waiting-list information, requested capacity, and planned grid expansions.
Enexis is also making strong progress in robotics. Together with Stedin, Gasunie, and Alliander, we have established a joint Robotics Lab. Here, we develop smart robotics solutions for repetitive and high-risk tasks. This automation improves our technicians' safety and enables more efficient, effective work, helping to accelerate the energy transition. One current example is the development of a robot dog that can detect gas leaks.
Digital resilience
Cyber threats have been increasing worldwide for many years. At the same time, the digital landscape within and around Enexis is evolving rapidly and becoming more complex. As digitalisation plays a crucial role in the energy transition, digital resilience is a high priority. In 2025, we therefore brought together various resilience disciplines within Digital in the Digital Resilience Centre.
We take an integrated and proactive approach to strengthening the digital resilience of our people, technology, and processes. This approach aligns with the sector-wide resilience strategy, which emphasises secure-by-design principles and modern methods of cyber detection and response. One of the key challenges we are currently addressing is how to reduce our dependence on major American technology providers.
Digital maturity
The changes we face require us to develop new skills and to remain attentive to one another. Together, we are building a digitally mature organisation that is ready for the future, one that integrates technology and sustainability for the benefit of our customers and society. In December, we carried out a Digital Fit Scan among all employees to assess the organisation’s current level of digital maturity.