Glossary of objectives and performance indicators
# km cable LV / LV grid length
Net increase in the number of kilometres of cable commissioned in the LV grid.
# km cable MV / MV grid length
Net increase in the number of kilometres of cable commissioned in the MV grid.
# MV/LV transformer stations / e-spaces
Number of MV/LV stations realised.
# neighbourhoods
Number of neighbourhoods in which network reinforcement has been completed.
# LV addresses
Number of addresses where the connection has been replaced.
Controllable public charging points
These concern controllable public charging points within Enexis’s service area. A charging point is considered controllable if Enexis has concluded a contract with a charge point operator (CPO) to limit the charging point’s capacity either dynamically (day-ahead) or statically (within a fixed time window).
Connection lead times for high-volume consumers based on requested date
Measurement consists of the number of projects delivered on time according to the desired date of the customer.
Connection lead time high-volumeconsumers within statutory deadline
The measurement consists of the number of projects delivered on time, based on the statutory connection deadlines as set out in the ACM Grid Code.
Controllable costs and revenues
The controllable costs and revenues (CCR) concern a KPI for internal monitoring. The CCR concerns the sum of the controllable costs and revenues from regulated activities (Enexis Netbeheer, including staff departments). The non-regulated activities thus fall outside the scope of the CCR. The CCR pertains to operational costs and revenues and does not include revenue and related costs of transmission services and distribution losses, depreciation charges, and amortised contributions. As of 2024, the depreciation of leases in connection with IFRS 16 has been included in the CCR.
CO2-eq reduction
Measurement consists of a CO2-eq reduction in scope 1 and 2 of our footprint compared to baseline year 2024.
Employee Net Promoter Score
The Employee Net Promoter Score (eNPS) reflects the extent to which employees would recommend Enexis as an employer to others. The score is calculated as: % of promoters - % of detractors.
Created grid capacity by FUN
Concerns a better utilisation of the current grid by applying flexible solutions for input or output. Realisation is achieved, among other things, by concluding flex-contracts with limiting conditions or by connecting customers to the grid’s emergency lane. Examples include fixed time blocks, dynamic regulation (ZonBalans), and battery propositions.
Annual outage time
Annual outage time as a result of unforeseen interruptions (outages). The average number of minutes (electricity) or seconds (gas) that the customer is without energy in a calendar year.
Quantitative progress year order book
We compare the absolute value of the realised revenue from the year order book with the planned revenue. The realised revenue from the year order book is the value of the work package that was carried out (including work in progress); the planned revenue is the value of the ordered work package at standardised costs (including work in progress). As of the 2026 reporting year, the definition has been changed from revenue to costs. Under the new definition, the target and actual figures for 2025 are €1,837 million and €1,931 million, respectively.
Leadership positions (own personnel) filled by woman
This concerns the percentage of females in management positions.
Lost Time Injury Frequency
An indicator of employee safety during work performance expressed as the number of accidents resulting in absenteeism per 1 million hours worked. We report LTIF for our own workforce and workers in the value chain (sub-contractors and contractors).
m³ of biomethane injected into the Enexis service area
Volume of biomethane, expressed in cubic metres, injected into the Enexis network.
Net growth in scarce ICT staff
Increase in the number of employees in the Digital department.
Net inflow # FTEs scarce ICT personnel
The growth in staff headcount across the 10 branches and Expertise, Business operations, Stations (EBS) that must be realised within one year, for the predefined scarce technical positions in the job categories Engineers, Servicemen, Technical Managers, Specialists, and Technicians.
Adherence to plan
The measurement consists of the realisation of the number of major e-investment projects from the 2024 investment plan. A project counts as “realized” for the KPI once it has been commissioned. In addition, a project is also considered realized when it has not yet been commissioned but the delay is caused by TenneT.
Reduction in customers on the waiting list
The measurement consists of the reduction in the number of applications on the waiting list compared with the position as of 1 January 2026.
Technically realised grid capacity
Measured as the new HV/MV transformers realised by Enexis, irrespective of whether TenneT has connected these. The replacement of old transformers is not deducted from the score of this KPI.
Satisfaction with execution date Low volume customers
Customer satisfaction of low-volume (LV) customers with the execution date of their connection. The KPI is measured by asking the customer about their satisfaction after the process has been completed. A customer is considered satisfied if the score is higher than 6 out of 10. Customers are classified into three categories — gas, electricity, and relocation/upgrade — depending on the service provided by Enexis. In calculating the KPI, each category is assigned equal weight and therefore contributes equally to the final score.
Increase in the number of WEQs connected within Enexis associates
Growth in the number of connections to district heating networks, expressed in housing equivalents (WEQs), in the relevant year within Enexis associates.