Connection lead times for high-volume consumers in line with statutory deadline
The measurement consists of the number of projects delivered on time, based on the statutory connection deadlines as set out in the ACM Grid Code, or, where agreed in writing, by the customer’s requested completion date.
Controllable costs and revenues
The controllable costs and revenues KPI relates to an internal monitoring KPI. It is the sum of the controllable costs and revenues from regulated activities (Enexis Netbeheer, including staff departments). The non-regulated activities thus fall outside the scope of this KPI. The controllable costs and revenues relate to operational costs and revenues and does not include revenue and related costs of transmission services and distribution losses, depreciation charges, and amortised contributions. As of 2024, the depreciation of leases in connection with IFRS 16 has been included in the Controllable costs and revenues.
CO2-eq-savings
Measurement consists of a CO2-eq reduction in scope 1 and 2 of our footprint compared with the 2024 baseline year. Other greenhouse gases, such as methane (CH₄), are converted to CO2-equivalents so emissions from the different greenhouse gases can be aggregated.
Employee Net Promoter Score
The Employee Net Promoter Score (eNPS) reflects the extent to which employees would recommend Enexis as an employer to others. The score is calculated as: % of promoters - % of detractors.
E-rooms
Number of completed medium-voltage/low-voltage (MV/LV) substations.
Created grid capacity through Flexible
utilization of the grid (FUN)
This concerns better utilisation of the existing grid by applying flexible solutions on the feed-in or offtake side. It is achieved, among other things, through flexible contracts with usage restrictions or by connecting customers via the grid’s spare capacity (‘emergency lane’). Examples include fixed time blocks, dynamic control (ZonBalans) and battery solutions.
Annual outage time
Annual outage time as a result of unforeseen interruptions (outages). The average number of minutes (electricity) or seconds (gas) that the customer is without energy in a calendar year.
Quantitative progress work package
We compare the absolute value of the realised costs of the work package with the planned costs. The realised costs of the work package represent the value of the executed work package (including work in progress), while the planned costs represent the value of the accepted work package at standardised costs (including work in progress). As of the 2026 reporting year, the definition has been changed from revenue to costs.
Leadership positions (own personnel) filled by women
This concerns the percentage of females in management positions.
Lost Time Injury Frequency
An indicator of employee safety during work performance expressed as the number of accidents resulting in absenteeism per 1 million hours worked. We report LTIF for our own workforce and workers in the value chain (sub-contractors and contractors).
LV addresses
Number of addresses connected to a local low-voltage (LV) grid that has been upgraded to provide sufficient grid capacity for future demand.
M³ of biomethane injected into the Enexis service area (in mln m3)
Volume of biomethane, expressed in million cubic metres, injected into the Enexis network.
LV grid length
Net increase in the number of kilometres of cable commissioned in the low-voltage (LV) grid.
MV grid length
Net increase in the number of kilometres of cable commissioned in the medium-voltage (MV) grid.
Net growth in scarce technical personnel
Growth in the number of own employees in the North, South, NPM and HV/MV operational areas in the predefined scarce job categories to be achieved by the end of 2026. These comprise the job groups: engineers, technicians, supervisors, specialists and technical staff.
Reduction in customers on the waiting list compared with year-end 2025
The measurement consists of the reduction in the number of applications on the waiting list compared with the position as at per year-end 2025. This reflects the gross reduction only; applications added to the waiting list during 2026 are excluded.
Technically realised grid capacity
Measured as the new HV/MV transformers realised by Enexis, irrespective of whether TenneT has connected these. The replacement of old transformers is not deducted from the score of this KPI.
Satisfaction with execution date of LV customers
Customer satisfaction of low-volume customers with the execution date of their connection. The KPI is measured by asking the customer about their satisfaction after the process has been completed. A customer is considered satisfied if the score is 6 out of 10 or higher. Customers are classified into three categories – gas, electricity and relocation/upgrade – depending on the service provided by Enexis. In calculating the KPI, each category is assigned equal weight and therefore contributes equally to the final score.
Increase in the number of WEQs connected with Enexis associates
Growth in the number of connections to district heating networks, expressed in housing equivalents (WEQs), in the relevant year within Enexis associates.