Our objectives and our performance

Safety always has the highest priority for us. We want everyone to return home from work safely every day. Our target for our LTIF (Lost Time Injury Frequency) score is therefore ambitious with no more than 1 injury per million hours worked. Enexis is working on progressing from step 3 ‘calculating’ to step 4 ‘proactive’ of the five Safety Culture Ladder steps. The change in culture that has been initiated to achieve this, had led to a decrease in the number of accidents.

We are faced with the task of realising an unprecedentedly large work package. The work package includes investments in our electricity and gas networks and their maintenance. Over the first half of 2024, we realised an 18 percent larger work package than in the same period last year (+ € 98 million). The growth of the work package and of our organisation leads to higher costs. We aim to limit the increase in costs by working efficiently. Growing customer demand requires further upscaling. Therefore, we are focussing on recruiting and training new technical colleagues, working more efficiently, and outsourcing increasingly large work packages to contractors. This is not easy as we are being confronted with labour market shortages. This not only affects us, the contractors that we work with are having the same problem. We were able to welcome new technical colleagues for a total of 65 FTEs. Unfortunately, this is less than our target for the recruitment of new technical personnel.

Our customers can count on a reliable energy grid. Nevertheless, a number of incidents resulted in a higher average annual outage time of 21.4 minutes. This was caused by a number of incidents with a long outage time and an increase in voltage complaints in the low-voltage grid, also due to the strong increase in solar panels among households. We are working on the maximum expansion of our grid capacity to connect as many customers as possible. To this end, we are coordinating the work that we have to carry out with TenneT, so that our stations are ready to be taken into use when TenneT has completed its expansions, in order to connect customers directly to the grid. In the first half of the year, we built additional grid capacity of in total 1,020 megawatt. Besides expanding the grid capacity, we also want to make better use of the existing grid via innovative products for our customers. We succeeded in concluding our first flex contracts. Customers are increasingly realising that by making use of flex contracts they will be able to obtain a connection earlier and they can contribute to solving the grid congestion problem. Regrettably, our waiting lists1 are still getting longer due to the growing demand. Nevertheless, in the first half of 2024, we succeeded in connecting 71 percent of the customers with a standard connections within the guidelines of the ACM. 

In the second half of 2024 as well, our focus will be on carrying out the enormous work package. We are aware that, despite our efforts, we are not able to connect everyone. We are transparent about this towards our customers. That we are not able to connect customers timely can have financial consequences. We cannot estimate the potential consequences with certainty.